Why does my child’s screen time usage on my phone not match what shows when we go to their phone for screen time?

in family screen time setting when I look at one of my children usage it shows that an app TIkTok is running all day every day (except during the downtime I set up). This is absolutely not correct as the phone is not even available to my child during most of the day as I have the phone with me.


when I look at the phone usage on his device directly the phone usage is tracking correctly and only shows the times that I had handed him his phone and tracks the app usage for TIkTok or anything else like messages or FaceTime.


Why would it show different usage and that it is running continuously when I look at the usage from my phone daily screen time setting?

iPhone 12

Posted on Feb 27, 2023 3:36 PM

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Mar 1, 2023 2:30 PM in response to NotITsavyipad

Hi NotITsavyipad,


Thank you for participating in the Apple Support Communities. We understand your child's Screen Time usage looks different on your phone compared to your child's phone. We recommend restarting your iPhone to see if the issue persists as this can refresh iOS, apps and connections.


"How to restart your iPhone X, 11, 12, 13, or later

  1. Press and hold either volume button and the side button until the power-off slider appears.
  2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


We also recommend making sure you have the latest version of iOS. Updating can sometimes resolve issues like this. Here's how to update if needed: Update your iPhone or iPad.


Take care.

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Why does my child’s screen time usage on my phone not match what shows when we go to their phone for screen time?

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