Why are my NON-iTunes music disappearing from the library on my phone? Like stuff I’ve uploaded to my computer by CD or digital download from a different site. This has never been an issue before and I need it to stop, because it is frustrating.
Hello Mrs_mor,
If you're an Apple Music member this page has steps and info that may be applicable to the situation: If songs are missing from your music library after you turn on Sync Library - Apple Support
Check the cloud status of songs on your Mac or PC
1. On your Mac, open the Apple Music app. On your PC, open iTunes, choose Music from the pop-up menu, then click Library.
2. In the sidebar, select Songs.
3. In the menu bar, choose View > Show View Options.
4. Select Cloud Status and Cloud Download.
Look for the following statuses next to your songs to learn what to do.
Waiting
The song won’t appear on your other devices because it’s waiting to upload. Choose File > Library > Update Cloud Library. Then check if the song appears on your other devices.
Removed
The song was deleted from another device that has Sync Library turned on. If you want the song to appear on your other devices, click the arrownext to the song, then click Add to Cloud Music Library.
An exclamation point
The song can't be played or synced across your devices until the original file is located. Click the exclamation point, then click Locate.
If the song is located, you'll be asked to use the location to find other missing songs in your library. If you see this message, click Find Files.
If a song is grayed out
If you see No Longer Available next to a song that's grayed out, the song was added from Apple Music and was removed from the Apple Music catalog.
Learn what the different cloud icons and symbols next to your songs mean in the Apple Music app
Learn what the different cloud icons and symbols next to your songs mean in iTunes
If the music was synced to the iPhone via an Apple Music membership, be sure to check and see if that is still active at the moment.
Cheers.
Hello Mrs_mor,
If you're an Apple Music member this page has steps and info that may be applicable to the situation: If songs are missing from your music library after you turn on Sync Library - Apple Support
Check the cloud status of songs on your Mac or PC
1. On your Mac, open the Apple Music app. On your PC, open iTunes, choose Music from the pop-up menu, then click Library.
2. In the sidebar, select Songs.
3. In the menu bar, choose View > Show View Options.
4. Select Cloud Status and Cloud Download.
Look for the following statuses next to your songs to learn what to do.
Waiting
The song won’t appear on your other devices because it’s waiting to upload. Choose File > Library > Update Cloud Library. Then check if the song appears on your other devices.
Removed
The song was deleted from another device that has Sync Library turned on. If you want the song to appear on your other devices, click the arrow
An exclamation point
The song can't be played or synced across your devices until the original file is located. Click the exclamation point
If the song is located, you'll be asked to use the location to find other missing songs in your library. If you see this message, click Find Files.
If a song is grayed out
If you see No Longer Available next to a song that's grayed out, the song was added from Apple Music and was removed from the Apple Music catalog.
Learn what the different cloud icons and symbols next to your songs mean in the Apple Music app
Learn what the different cloud icons and symbols next to your songs mean in iTunes
If the music was synced to the iPhone via an Apple Music membership, be sure to check and see if that is still active at the moment.
Cheers.
Why are my NON-iTunes music disappearing from my phone’s libray?
