When establishing a FaceTime call between an M2 MacBook Air and an iPad 2 the latter does not show any video; the screen remains black. While calling the same iPad 2 from an Intel-based MacBook Pro via FaceTime, no issue with the video; all works fine.
Is there any known issue with either the M2 or the 1080p camera on the new M2 MacBook Air, which the old iPad 2 cannot process? What fix to this issue could there possibly be?
Good afternoon Landstreicher,
Welcome to Apple Support Communities!
It sounds like you need help with FaceTime on your iPad (2nd generation). We completely understand why you'd reach out, and are happy to help.
These basic troubleshooting steps apply to almost every situation, so let's start here:
1. Refresh FaceTime by quitting it and restarting it again. Close an app on your iPhone or iPod touch - Apple Support
2. Restarting your device can often help resolve unexpected behaviors. Restart your iPad to see if the issue is still there.
3. Update your operating system software as they often contain bug fixes. Update your iPhone or iPad - Apple Support
4. Use FaceTime with your iPhone or iPad
5. Reach out to Apple if you need additional help with this: Contact Apple for support and service
Enjoy the rest of your day!
FaceTime video black screen on iPad 2
