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I am being charged by my bank for Apple charges that are not listed under my apple ID. How can I dispute a charge that is not listed in my purchases?
iPhone 11 Pro, iOS 16
If you prefer a somewhat more descriptive list that includes a few reasons and solutions not mentioned in the article I posted earlier:
The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support
Other possibilities to consider (not all may apply in your situation):
● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple Support ).
● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).
● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).
● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).
If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support
If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.
If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support Select your country, then a product.
or:
Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."
Click here ➞ Contact Apple for support and service - Apple Support
If you prefer a somewhat more descriptive list that includes a few reasons and solutions not mentioned in the article I posted earlier:
The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support
Other possibilities to consider (not all may apply in your situation):
● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple Support ).
● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).
● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).
● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).
If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support
If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.
If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support Select your country, then a product.
or:
Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."
Click here ➞ Contact Apple for support and service - Apple Support
This support article is Recommended by Apple as the preferred* source of information for identifying payments you may see on a bill.
➜ If you see 'apple.com/bill' on your billing statement - Apple Support
"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084
______
* I have a payment of $2.99 per month what … - Apple Community
Once you have found the item in your purchase history, here's how to request a refund (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)
1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support ].
Hello ~ If it is not listed under your Apple ID you need to contact your banking institution to find out where these charges are coming from and to make sure your information has not been breached and in the hands of a fraudulent user. If that is the case your banking institution will be the correct platform to dispute the charges.
~Katana-San~
I am being charged by my bank for Apple charges that are not listed under my apple ID. How can I dispute a charge that is not listed in my purchases?
