Download and install update button is greyed out on iPad

The tags appended to your post suggest that you have an iPad Air iOS12.x installed. The first generation iPad Air, iPad mini2 and mini3 can only be updated to iOS 12.5.7.

Apple ended major update support for these models of iPad in September 2019 - although they continue to receive occasional “point” security updates, the most recent being released January 2023. These devices cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU capabilities and available RAM) for newer versions of iOS/iPadOS.

Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 

Whilst many App titles remain compatible with your iPad, if you want or need to access to Apps requiring the most recent versions of iOS, you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS16.

Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About

Not sure which iPad you have? Identify your iPad model.

Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:

32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)

64-bit devices

iPad Air1, iPad mini2 and iPad mini3 - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.7.3

Newer models are all able to be updated to the current version, iPadOS 16.3.1

• iPad Pro (all models)
• iPad Air (3rd generation and later)
• iPad (5th generation and later)
• iPad mini (5th generation and later)

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update. To do so, you will need access to either a Window PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

ywaters10 wrote:

i need to update my iPad, but the download and install button is greyed out, not letting me do it. i looked at the support links and they are just sending me in circles, not helping answer my question

In most cases a grayed out button means you are missing something to be able to update. The Software Update screen in Settings ➜ General ➜ Software Update, will usually tell you what you are missing or need to do in gray text below the button.

Make sure you are connected to a good strong Wi-Fi network, have enough storage space for the update and have at least 50% battery power or the iPad is connected to power.

frazzm737 wrote:

I suspect that your iPad is not eligible for the update you are trying to get.

Unlikely. If it were not compatible it would not even offer the update at all. Not just gray out the button.

Incompatible updates do not show up on devices that cannot run them at all.

The fact it's offering it, but the download button is grayed out means its compatible, but there's something not right.

Like I said, most likely either storage space for the update or the battery level is not high enough.

I suspect that your iPad is not eligible for the update you are trying to get. Older iPads do not have the components to run newer software. Check for compatibility...

Thank you for pointing out my error, Phil0124. I will try to do better.