Hi sjvalleygrl,
Thanks for posting in Apple Support Communities.
You can change the volume on iPad using the Settings > Sound or with the buttons on the side. If the volume appears to be too loud, you can have the iPad inspected with Apple or a service location.
"Adjust the volume on iPad
Use the volume buttons on iPad to adjust the volume of songs and other media, alerts, and sound effects. (The volume buttons are either on the side or the top of your device, depending on your model.)
You can also use Siri to turn the volume up or down.
Siri: Say something like: “Turn up the volume” or “Turn down the volume.” Learn how to use Siri.
You can use Control Center to silence audio alerts and notifications.
WARNING: For important information about avoiding hearing loss, see Important safety information for iPad.

Lock the ringer and alert volumes
Go to Settings
> Sounds, then turn off Change with Buttons.
Note: To limit the maximum headset volume, go to Settings > Music > Volume Limit, then drag the slider to set the maximum volume."
Find these steps in Adjust the volume on iPad - Apple Support.
Contact - Official Apple Support
Find Locations - Apple Support
Regards.