Unable to save photos on messenger
I have recently changed my iPhone to the 12 pro. I was able to save photos until today on messenger now it just save UNABLE TO SAVE with an arrow? Read and write is on in settings. I hope you can help me. Thanks
Question marked as
User profile for user:
Soosie_J215
User level:
Community Specialist
Hi there LYNNHAWKS44,
We understand you aren't able to save photo attachments. First, we want to confirm you mean the Apple Messages app for texting or do you mean the Facebook app Messenger?
If it is the Apple Messages app, we have a few suggestions to check.
- Make sure your iOS is fully updated: Update your iPhone or iPad - Apple Support
- Restart your iPhone.
- Open a text message with a photo.
- Tap on the photo to open it.
- Tap the share icon at the bottom left.
- Tap Save Photo.
Reply back to confirm the app you are using, then if the process we just outlined did work as an alternative to saving the photo. This will help us narrow down the issue a bit. We look forward to hearing back from you.
Best regards.