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iPhone 14 pro screen frozen for the last 12 hours.

I tried the vol-up, vol-down, pwr button method to restart and it is not working.

iPhone 14 Pro

Posted on Mar 1, 2023 4:51 AM

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Question marked as Best reply

Posted on Mar 1, 2023 5:19 AM

Put it on charge for at least half an hour, then, keeping it plugged in, if you're sure you performed (to no avail) these correct gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Best reply

Mar 1, 2023 5:19 AM in response to habraha

Put it on charge for at least half an hour, then, keeping it plugged in, if you're sure you performed (to no avail) these correct gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

iPhone 14 pro screen frozen for the last 12 hours.

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