Hello! I am having the following issue with my macbook pro 15 inches 2017. Today it started restarting non stop after a couple of minutes of using it. I read that it could be software and I updated my software to the most current one but the issue does not stop. This is the error log I am getting:
Please help me solve it, exams are starting soon and losing my pc would be really troublesome.
MacBook Pro
First, VPNs don't provide any security except when connecting through a school or business' firewall, or to your own servers which may requires using the firewall vendor's VPN software.
I'm not a macOS software expert, but I've never heard of SurfShark before...also never seen it in any other EtreCheck report. I suspect SurfShark is the most likely source of the crashes...it even crashed twice itself. I also don't know how running two (or do you have three?) different VPN drivers at the same time will affect the system. Plus the backtrace in the Kernel Panic log you provided was showing the network extensions stack which further supports these one of these VPNs are likely the problem.
At least at the time of the report the anti-virus portion of SurfShark was not loaded, but this anti-virus component may become active once you actually use the SurfShark app to make a connection. Anti-virus software usually causes a lot of problems with macOS. While MalwareBytes is a bit better behaved than other anti-virus products, I don't recommend having the real time scanner running all the time because it will also interfere with the normal operation of macOS. The only time you should even need to use MalwareBytes is if you suspect you have been infected with malware or adware, or if your school or employer requires some from of AV protection.
At the time of the EtreCheck scan, your laptop was under heavy system load for at least five minutes with "osinstallersetupd" utilizing almost 94% of the CPU. This CPU utilization is not enough to cause a high system load so something else is causing macOS to stall out.
You definitely should uninstall Adobe Flash since Flash is dead now. Adobe Flash has always been a security risk even when Adobe was actively patching it, but there have been no patches for over a year now. Uninstall Adobe Flash by following Adobe's instruction to uninstall the software.
You have other software which I am not familiar, so hopefully another more knowledgeable contributor will chime in since I'm not a macOS software expert.
First, VPNs don't provide any security except when connecting through a school or business' firewall, or to your own servers which may requires using the firewall vendor's VPN software.
I'm not a macOS software expert, but I've never heard of SurfShark before...also never seen it in any other EtreCheck report. I suspect SurfShark is the most likely source of the crashes...it even crashed twice itself. I also don't know how running two (or do you have three?) different VPN drivers at the same time will affect the system. Plus the backtrace in the Kernel Panic log you provided was showing the network extensions stack which further supports these one of these VPNs are likely the problem.
At least at the time of the report the anti-virus portion of SurfShark was not loaded, but this anti-virus component may become active once you actually use the SurfShark app to make a connection. Anti-virus software usually causes a lot of problems with macOS. While MalwareBytes is a bit better behaved than other anti-virus products, I don't recommend having the real time scanner running all the time because it will also interfere with the normal operation of macOS. The only time you should even need to use MalwareBytes is if you suspect you have been infected with malware or adware, or if your school or employer requires some from of AV protection.
At the time of the EtreCheck scan, your laptop was under heavy system load for at least five minutes with "osinstallersetupd" utilizing almost 94% of the CPU. This CPU utilization is not enough to cause a high system load so something else is causing macOS to stall out.
You definitely should uninstall Adobe Flash since Flash is dead now. Adobe Flash has always been a security risk even when Adobe was actively patching it, but there have been no patches for over a year now. Uninstall Adobe Flash by following Adobe's instruction to uninstall the software.
You have other software which I am not familiar, so hopefully another more knowledgeable contributor will chime in since I'm not a macOS software expert.
The latest Kernel Panic log still shows the networking stack in the backtrace this time with WiFi. If you uninstalled those VPNs, then run EtreCheck again and post the new report here so we can be sure everything from those VPNs has been uninstalled.
After running EtreCheck again, you can try booting into Safe Mode to see how the laptop works since Safe Mode will prevent the automatic launching of third party software during boot & login.
It looks like you did fully uninstall the VPNs. I forgot about the configuration profile you have installed which does involve WiFi. I've never personally used profiles, but a quick search reveals these two Apple articles....not sure if they will help:
Use configuration profiles to standardize settings on Mac computers - Apple Support
Create and edit configuration profiles in Apple Configurator - Apple Support
Unfortunately if the issue is with the profile, I won't be able to assist since I don't have any experience with profiles. If the profile is not the problem, then I would suggest performing a clean install of macOS which involves first erasing the drive before reinstalling macOS....it is critical to test the computer this way before installing any third party apps or restoring from a backup. If a clean install of macOS without any profiles has the same issue, then the laptop has some sort of hardware issue which will most likely need to be repaired.
You could try power cycling the router just in case it is in a weird state and the Mac is unable to handle the weird behavior....definitely a long shot, but is simple to do if the only other option is a repair.
Fernando2018 Said:
"MacBook Pro 2017 Restarting non stop"
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For reference...
Troubleshooting a Mac Stuck in a Boot Loop:
Is this consistent? If so, it seems you are in a boot loop. So, refer to the following...
I. Boot in Safe Mode:
In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use Safe Mode on your Mac - Apple Support
II. Reset your SMC and your NVRAM:
(Applies to Intel-Basel Macs Only) Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. Networking) become corrupted, technically. So, reset both on your Mac. So, reset the SMC and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.
Start With This:
III. Re-Mount the Drive:
Boot into Recovery Mode (Intel or Silicon) . You need to click the “Mount’ button to proceed. So, select the drives, and then click "Mount" Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more. It looks dulled-out. So, if you cannot click it, then click the First Aid button to fix this volume.
Report from EtreCheck app
Just cleaned up more files and deleted old kernel panic files then re did the analysis, here is the most up to date one. Also not sure if this helps in any way, but I disconnected the wifi and left the computer on last night and it did not restart at all during the night, when I started using it this morning with wifi it started to crash again after like 10 minutes of usage. Not sure if the wifi could be related in any way or if it is just the usage.
I uninstalled every single program pretty much and the issue persists. Will try the other answer and then post logs of the issue keeps happening. Thanks for the help!
Unfortunately none of the options worked. Here is the new error file if you have any other advice:
None of the advice ended up working unfortunately. Here is the new error file in case you have any other advice.
Thanks!
Here is the new EtreCheck scan:
Thanks again for your help
MacBook Pro 2017 Restarting non stop
