Low volume during a call even when volume is maxed out

Hi Paddimeboy,

Thank you for using the Apple Support Communities! Are you using a protective case on your device? If so, does removing it help? We would also recommend the additional steps in the following article that can can help:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

1. Remove all screen protectors, films, or cases from your device. 

2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 

3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

Hope this helps!

Have a great day.

Good day to you Paddimeboy,

Since following the steps from that article did not resolve the situation, we're going to recommend that you contact Apple Support to discuss service options. We're including a couple links below.

Contact Apple Support

Contact Apple for support and service (a list of phones numbers for Apple)

iPhone Repair & Service

Speakerphone is a workaround and you can also use headphones (wired or wireless) as well until you're able to get your device in for service.

Thanks.

Hey Paddimeboy,

Just to confirm, are you still having the same issue even after applying all the steps we provided? Also, are you using a protective case on your device? If so, does removing it help?

Let us know!

Best regards.