iPhone Green Screen

My 13 Pro is facing the green screen of death issue, what can be done to fix it?


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 15

Posted on Mar 1, 2023 11:22 PM

Reply
Question marked as Apple recommended

Check if it is a temporary glitch, by using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it could be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Posted on Mar 2, 2023 12:02 AM

70 replies

Sep 1, 2023 12:40 AM in response to Shadhu

I recently encountered a similar problem where my phone display suddenly turned green. I knew the phone was working coz I was able to unlock my phone by memory of the keypad. I took it to an Apple outlet where they told me that my display is damaged and needs to be replaced. And this would cost me 32000/-.

this happened on 26th August 2023.


then for the next two days my phone was switched off. On 31st August when I switched it on again the display turned to a moss green colour and had horizontal flickering lines.


today, on 1st September 2023 the green display was lighter, so I connected the phones to iTunes on my PC and force started it two times and the green display suddenly disappeared and my phone is back to normal.

I don’t know how it happened. But had encountered a similar problem in February 2023. Then also the problem was fixed after connecting it to iTunes.


As I am not technically sound and knowledgeable. I feel it is magic that made it work 🤣🤣🤣🤣.


i only hope that I don’t encounter the problem again.


and yeah, when my phone was in hulk mode. I kept taking screenshots. And today when I opened my gallery it was full with them. And it was not the green display. It was a picture of my screen.


hope this is helpful to someone. I know it says nothing much.


Sep 5, 2023 6:29 AM in response to Shadhu

Having same problem in iphone 13 pro. Reached out to customer service multiple times but they just suggested to go for display replacement and wait for any service program from Apple and its been a month for the same.


Since its software vs hardware compatibility issue Apple should take it at their end rather charging hefty amount from consumers.

iphone 13 pro : serial number: WN***2NX


[Edited by Moderator]

Sep 10, 2023 10:48 AM in response to kotipalli_P

Try connecting it to latest version of iTunes on PC using USB cable and force restart the phone.

i had similar issue which got resolved after I did the same procedure.

  1. Connect USB cable to PC
  2. open iTunes app
  3. connect USB cable to iPhone
  4. force restart - press volume up key and release immediately , then press volume down key and release immediately. Then press and hold power button.


repeat this steps at least 3-4 times.


See if this works. Coz it surely worked for me.

all the best

Sep 20, 2023 9:38 AM in response to Shadhu

Hello All,


It was the same issue that I had faced with my 13 pro, after the IOS 16 update. It has been hardly 13 months. It was indeed frustrating. I went to store and they suggested to speak with Apple customer care. Upon long discussions, they had agreed for an exceptional case and repaired it for free. What I can recommend is to speak to the customer care and present your case (since damage has not occurred because of your actions) in a professional manner and there maybe high chances they may cover your costs even if your warranty just lapses 1-2 months ago.


Peace !

Sep 22, 2023 11:02 PM in response to Shadhu

This is a very serious issue & needs to be addressed.

My dad uses an iPhone 13 Pro Max and is facing white screen issues after updating the iPhone.


Apple was a trusted brand once. Because of your false update, we have to bear the cost, why is that so??

It's APPLE fault Apple should resolve it for free.


Apple hasn’t mentioned to any of the iPhone users that you shouldn’t update this version, it all the iPhone all the time, and when there is a big update it pups up to update it, so my dad did it, and after updating the iPhone, it turned into a white screen.


What is the resolution for this issue? Seems like a World Wide Issue!


FYI: There is no single damage on my dad's device



iPhone Green Screen

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