iPhone Green Screen

My 13 Pro is facing the green screen of death issue, what can be done to fix it?


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 15

Posted on Mar 1, 2023 11:22 PM

Reply
Question marked as Apple recommended

Check if it is a temporary glitch, by using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it could be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Posted on Mar 2, 2023 12:02 AM

83 replies

Oct 1, 2023 6:38 PM in response to Shadhu

Please I am having the same issue here my iPhone 13Pro is having green screen issue and this happened right before my eyes, I was watching videos when it became green and suddenly it became normal and I thought it was network problem but everything was fine and after few minutes it finally became green. My iOS is 17.0.2 I believe that`s the latest version. A friend of mine even recommended iSumsoft iOS Refixer and nothing changed and I`m sure it isn`t a hardware issue because no one would play with iPhone 13 Pro.

Oct 10, 2023 10:24 PM in response to Shadhu

I updated to IOS 16.x previous month. Now the green screen appear first time. I turned off screen and turn on again, it disappeared. Then 2 mins later, it full green screen. Unluckily my iphone warranty expired. So, Are there anyone here got the replacement for free on this Apple fault? My iphone like new. It was on case since day1.

Oct 11, 2023 12:00 PM in response to Shadhu

I have purchased Iphone 13Pro max on MAY 2022 with RS140000. Recently I have updated the software to 16.5 version, from then my mobile is getting green screen issue. I have visited apple authorized service centers they have diagnosis the phone and confirm that issue is not with external damage. As warrant expires in 1year they are saying it will coast more then 30K for screen replacement.

I tried with apple customer support for help regarding the problem(root cause is 16 version updated by apple)they are saying we can't help you because it not there in Apple Services Programmers.

Oct 12, 2023 8:34 AM in response to Riteshmahala

Riteshmahala wrote:

Please apple fix green screen problem iphone 13 series
iphone 13 all series facing this problem

Apple does not read here in this user-to-user forum for feedback or suggestions.


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Oct 15, 2023 4:04 AM in response to Shadhu

I have green screen issue in my iphone 13, I visited Apple service center in BKC, Bandra Mumbai, the Staff told me its hardware issue and you will have to pay 25,500/-, Why I pay this amount, this is not the my fault its apple software issue. I request you to give free services to all the iphone users or atleast give 50% or more discount for your brand value.

Oct 18, 2023 1:34 AM in response to Shadhu

I had a similar issue, post updating to IOS 16. My device was Out of Warranty and was at the service center for 1 month, while I was back and forth with customer support to get an exception. Unfortunately, I was denied an exception since my product had been 4 months Out of Warranty. Here comes the surprise, post collecting my phone the green screen suddenly disappeared and I was able to access my phone. I immediately updated to IOS17 post which the green screen has not appeared till now.

I was lucky, but I do understand many are not. While talking to customer service they had post diagnosis mentioned that the software update had triggered the green screen due to a hardware flaw. I find this no fault of the customer and more of Apple selling phone which will only last an year. Lost my complete confidence in the brand.

iPhone Green Screen

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