Random sim network signal drops and very bad internet latency and speed values

On my iPhone13 pro with two active sim cards (physical and one esim) I started getting random network signal drops and sometimes with apparently good coverage very bad latency/speed values a few weeks ago.

The locations are basically the same where a few weeks ago everywithng worked fine.


It could coincide with the 13.6.1 update.


No matter if both or only one card is active or which card is used for mobile data. The physical sim card works fine on another phone. There was no recent phone drop that could have damaged the antenna.


I performed a network reset and that seemed to resolve the network signal drop problem.


The bad latency and speed problem persists. It is basically not possible to use an app that needs internet connectivity or surf with any browser.


Any idea or suggestion would be appreciated!


iPhone 13 Pro, iOS 16

Posted on Mar 2, 2023 12:13 AM

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Mar 4, 2023 11:23 AM in response to kenson23

Good day to you kenson23, 


We understand that you’re having an issue using cellular data in apps on your iPhone. You mentioned something about locations. Do you notice that the issue is happening regardless of where you are, or does it seem to happen in specific locations? 


If you are seeing a message about No Service, Searching, or SOS when this happens, we’d like to have you look at the following article and work through the steps - If you see No Service, Searching, or SOS on your iPhone or iPad


Could you also please verify the Low Data Mode setting in Settings > Cellular or Mobile Data > Cellular Data Options to make sure Low Data Mode is not enabled? If it is enabled, disable it and test again. When using 2 SIM accounts you may need to select the individual account to see Cellular Data Options


Another thing to check, if you have any VPN or security software installed, for testing purposes please remove it, restart your device and test again. Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues


Thanks. 

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Random sim network signal drops and very bad internet latency and speed values

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