iPhone 11 freezing
My iPhone11 has been freezing for many times today while i'm using it
iPhone 11, iOS 16
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My iPhone11 has been freezing for many times today while i'm using it
iPhone 11, iOS 16
Three basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support
B) If you can, check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 83-80%, have it replaced.
C) If the issue persists, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, it could be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Three basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support
B) If you can, check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 83-80%, have it replaced.
C) If the issue persists, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, it could be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Try closing all apps and restarting your iPhone.
If your iPhone is frozen and you can't get out of some apps, you can do a Forced Restart:
1. Press and quickly release Volume Up
2. Press and quickly release Volume Down
3. Press and hold the Side Button, the phone will restart. Release when you see the Apple Logo.
Find more useful information here:
If your iPhone won't turn on or is frozen - Apple Support
iPhone 11 freezing