Hello,
Where did you buy them? Directly from Apple? Reseller? Other?
Try connecting them and see if they work OK:
Connect your AirPods and AirPods Pro to your iPhone
Good luck.
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.