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How to refund an Apple product that I didn't purchase?

From my balance, a purchase was made from someone else's device, which I do not know at all. I wanted to return my money and untie my number from that device. I was told I should contact Apple Support. I couldn't contact Apple support for a long time because I have an Android phone. But soon I'm going to switch to Apple

Buying Apple apple.com/bill - this device made a purchase 3 times in 1 day. I don't know whose it is. Please help me get my money back.....


[Edited by Moderator]

Posted on Mar 2, 2023 1:06 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 2, 2023 1:25 PM

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/, check your purchase history in iTunes, view your subscriptions, or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'apple.com/bill' on your billing statement - Apple Support and How apps, content, and subscriptions from Apple are billed - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Prevent in-app purchases from the App Store - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

3 replies
Question marked as Top-ranking reply

Mar 2, 2023 1:25 PM in response to Dilkhouk

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/, check your purchase history in iTunes, view your subscriptions, or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'apple.com/bill' on your billing statement - Apple Support and How apps, content, and subscriptions from Apple are billed - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Prevent in-app purchases from the App Store - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Mar 3, 2023 4:22 AM in response to Dilkhouk


Thank you for your reply. But the fact is that I do not have Apple, I

have a completely different phone. But who else used my money. And now I

don't know how to get it back.


If it isn't connected to your own Apple ID but funds have gone

from your bank or credit card account that purport to be from iTunes

then the account has been compromised and you need to deal directly with

your financial institution.

How to refund an Apple product that I didn't purchase?

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