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During phone calls they say my voice sounds muffled and the cant hear me clearly but when i record voice memos and videos I am crystal clear. Does anyone know what the problem with my Iphone 11pro max could be? Please assist
iPhone 11 Pro Max, iOS 16
Hello UserTwentythree,
If sound is unclear during phone calls, please check out the information from the following link, which has some suggestions that may help: If the microphones on your iPhone aren't working
Clear the microphones
1. Remove any screen protectors, films, or cases from your iPhone.
2. Clear any debris from the openings of your iPhone.
Contact Apple Support
If you still sound unclear during calls, recordings, or apps, contact Apple Support to discuss service options.
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. You might still need to contact Apple Support after following these steps.
If people can't hear you on phone or FaceTime calls
1. Open the Voice Memos app.
2. Tap the Record button, speak at the bottom of your phone, then stop the recording.
3. When you play back the memo, you should hear your voice clearly.
If people can't hear you when you're using speakerphone
1. Open the Camera app.
2. Record a video while speaking at the top of your iPhone.
3. Tap the camera chooserto switch to the other camera. Then record another video while speaking at the top of your iPhone.
4. When you play back the videos, you should hear your voice clearly.
If the microphone doesn't work in a specific app
1. Go to Settings > Privacy > Microphone.
2. Make sure that the app is enabled.
3. If the app has permission to access your microphone, or if it isn't listed, contact the app developer.
Thanks!
Hello UserTwentythree,
If sound is unclear during phone calls, please check out the information from the following link, which has some suggestions that may help: If the microphones on your iPhone aren't working
Clear the microphones
1. Remove any screen protectors, films, or cases from your iPhone.
2. Clear any debris from the openings of your iPhone.
Contact Apple Support
If you still sound unclear during calls, recordings, or apps, contact Apple Support to discuss service options.
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. You might still need to contact Apple Support after following these steps.
If people can't hear you on phone or FaceTime calls
1. Open the Voice Memos app.
2. Tap the Record button
3. When you play back the memo, you should hear your voice clearly.
If people can't hear you when you're using speakerphone
1. Open the Camera app.
2. Record a video while speaking at the top of your iPhone.
3. Tap the camera chooser
4. When you play back the videos, you should hear your voice clearly.
If the microphone doesn't work in a specific app
1. Go to Settings > Privacy > Microphone.
2. Make sure that the app is enabled.
3. If the app has permission to access your microphone, or if it isn't listed, contact the app developer.
Thanks!
iPhone 11pro max Microphone During phone calls
