why can't I get into my icloud email?

Hello B3951,

Thank you for reaching out to Apple Support Communities.

These steps may be able to help you further isolate the issue:

"Get help signing into iCloud

Before you begin, check the Apple System Status page to make sure there are no outages or scheduled maintenances currently affecting iCloud and make sure that you’re signed in to iCloud with the same Apple ID on all of your devices. 

If you can't remember your Apple ID or password

If you can't remember your Apple ID, check these settings and services to find it. If you've forgotten your Apple ID password, learn how to reset it. 

If you get a message that your Apple ID is locked or disabled

If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. Learn how to unlock your Apple ID. 

If you can't sign in to iCloud.com

Learn what to do if you have trouble signing in to iCloud.com. 

If you're not able to sign in using cellular data only

Make sure that your iPhone, iPad, or PC has a strong Internet connection and that you've turned on cellular data on your iPhone or iPad by going to Settings > Cellular or Mobile Data. If this setting is off, you might not be able to access your Apple ID and iCloud when not connected to a Wi-Fi network. 

If you're having trouble receiving verification codes, or your verification code is rejected

Learn how to get a verification code and sign in to iCloud with two-factor authentication. If your device is running iOS 8 or OS X Yosemite or earlier, sign in using two-step verification instead."

More details can be found here: If you can't connect or sign in to iCloud

If the issue persists, can you provide a few more details? What exactly happens when you attempt to access your iCloud?

Cheers!