Issue w iPhone scroll

Question

Level 1

4 points

Issue w iPhone scroll

My webpage which displays a list of products, with photos, names, prices, etc. It works normally all fine. But recently I started to the this issue: Works fine when I views it on my PC/Mac or Android. When I visits the same page from an iPhone, the page first loads all its contents just fine. But freezes for few seconds when trying to scroll down, and then works again. When it freezes, I tried to scroll the screen up and down and it does nothing, and then after few seconds, it responds with all these actions. Any guess on what causes the freeze?

This just happens on a few products and all my products has same or very similar setup and more and less same size. All pictures are optimized so small in size. So this is not a size issue.

Super annoying it don't work on iPhone, as most of my costumers are using iPhone. And before the website worked all fine.

Looking forward to hear back if anyone knows what is causing this issue

Thanks :)

veronica

Posted on Mar 4, 2023 1:24 AM

Reply

Answer 1

Mar 6, 2023 12:13 PM in response to Vera8867

Hi Vera8867,

Since you're having an issue viewing specific webpages via safari on your device, we recommend you try the steps in the link below.

If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support

To perform the steps in the article we suggested above, click and open the link, read the subheadings below, and try each step.

1) Connect to a different network

2) Restart your device

3) Clear website data

4) Turn on JavaScript

We recommend the steps above because they will show you what to do if you can't load a website, webpage or Safari quits unexpectedly.

If you're still experiencing the same issue, try the steps in the section below.

If the issue continues and only affects a certain website or webpage, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you tried all of these steps, contact the website developer for more help.

Please let us know the outcome after giving the above steps a try.

One more thing you can try if you're still noticing that your iPhone is freezing can be found below.

If your iPhone won't turn on or is frozen - Apple Support

Thanks for using the Apple Support Communities.

Cheers!

Reply

Issue w iPhone scroll

Similar questions