You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID locked and I don’t have number

IPhone 6s Apple ID locked and needs access to the trusted phone number. this is my friends phone and her mother bought it from a store and the store made the iCloud account. We do not have their number as they didn’t make it the store made it. we misspelled the password the first time and now it’s locked. I tried iforgot.com. But failed because it needed verification. She doesn’t need this phone now, but she wants to give it to her grandma And we need to reset it. but we don’t want the phone to get bricked.we know the password. We just need the Apple ID to not be locked q.q

iPhone 6s

Posted on Mar 4, 2023 7:58 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 4, 2023 10:42 AM

Two alternatives.


1) If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


2) Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

Note that this won't get you your account back but it will remove the lock on the phone and enable you to give it to another person.


2 replies
Question marked as Top-ranking reply

Mar 4, 2023 10:42 AM in response to Levan145

Two alternatives.


1) If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


2) Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

Note that this won't get you your account back but it will remove the lock on the phone and enable you to give it to another person.


Apple ID locked and I don’t have number

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.