You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

0.5 wide lens feature not working

I was on a trip and casually taking pictures and my phone froze so I thought my storage was full and then I deleted some pictures and restart my phone. As soon as I was done restarting there was a notification saying “Important camera message” then I clicked on it and it says “Unable to determine if your iPhone camera is a genuine Apple part” umm it hasn’t even been a year since I use this iPhone 13 pro max … Please help me because I love taking photos using the wide angle lens its cuteee !! and I don’t have the option anymore :(

iPhone 13 Pro Max

Posted on Mar 4, 2023 9:24 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 4, 2023 9:36 AM

This sounds like a hardware problem, you need to get the device checked by Apple. https://getsupport.apple.com/

5 replies

0.5 wide lens feature not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.