Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone locked

My phone has been locked to user. I had someone reset back to factory. . It is still saying locked to user. I have tried several times to unlock it using my iCloud credentials but it not processing.Its stuck at the user interface with the AppleID and password and not processing when I hit next. I have used my phone code as it was an option given but still not working. I have connected to Mac desk top with. no luck. The iCloud credentials do work on my other apple devices except for this phone listed below. Please help.

Thank you.

iPhone 11 Pro Max, 16

Posted on Mar 4, 2023 1:17 PM

Reply
Question marked as Best reply

Posted on Mar 4, 2023 1:20 PM

The phone was activation locked by someone; either a previous owner, or the person who reset it back to factory.


There is no way to bypass Activation Lock, Apple’s theft deterrent feature, so you need to contact whoever enabled Find My on the phone, which also enables Activation Lock.


See→Activation Lock for iPhone, iPad, and iPod touch - Apple Support

2 replies
Question marked as Best reply

Mar 4, 2023 1:20 PM in response to verakusi

The phone was activation locked by someone; either a previous owner, or the person who reset it back to factory.


There is no way to bypass Activation Lock, Apple’s theft deterrent feature, so you need to contact whoever enabled Find My on the phone, which also enables Activation Lock.


See→Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Mar 4, 2023 1:20 PM in response to verakusi

If you are talking about "activation lock" (an anti-theft measure), AND if you cannot remember or don't know the old Apple ID & Password (even using these instructions:--> If you forgot your Apple ID email address or phone number - Apple Support or these:--> If you forgot your Apple ID password - Apple Support ) neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to removeActivation Lock- Apple Support


If you mean something different, please specify your need better.

Regards

Giulio

iPhone locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.