Charged Twice for same subscription

Hi, I had set up automated payment for a subscription renewal. However initially at the due date the payment didn't go through. I paid for the subscription from my apple funds.

However, a day later, I have a debit in my bank account of the exact same amount paid to apple services.

Apple support exec wants me to contact my bank for the payment which went through, which is useless to me cause the bank wont bother with an automated payment delivery.

This is like a $56 purchase and to say the least I am not at all thrilled by the way things were handled here.

If someone can point me to any next steps, I would be very grateful.

Posted on Mar 4, 2023 2:23 PM

Top-ranking reply

OrigamiFan1

Community Specialist

Posted on Mar 6, 2023 4:57 PM

Hi rishik288,

For help with requesting a refund and report the problem through Apple you'll want to complete the steps below found in the article here: Request a refund for apps or content that you bought from Apple

"How to request a refund

Sign in to reportaproblem.apple.com.
Tap or click "I'd like to," then choose "Request a refund."
Choose the reason why you want a refund, then choose Next.
Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription."

You can also contact your financial institution to see if they can remove one of the charges. However, if you still have an issue, you can reach back out to apple support directly to voice your concern and further assist.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Best.

View in context

Charged Twice for same subscription

Similar questions