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PayPal Payment Method: how to fix?

Received email, subject: "Billing Problem". Body of email suggests Apple TV+ subscription has a "Billing Problem". My one payment method is PayPal, I confirm that by logging in via the web. Other PayPal purchases since email date work fine.

I start iTunes on PC then press "Fix PayPal" button in email and it drives iTunes to show "Manage Payments". I click "Edit".

Everthing looks fine. I see "Login with a different account" is blue highlighted but I don't have any other account. I separately login via the web to PayPal, all is fine. I Click "Login with a different account", PayPal comes up and I agree to terms, then it gives me the popup to send me back to Apple. Then iTunes screen freezes.

Nothing else is clickable in iTunes.

WHAT is there to "fix"?


Windows, Windows 10

Posted on Mar 4, 2023 2:24 PM

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Mar 6, 2023 4:57 PM in response to perrygraph

Hi perrygraph,


Thank you for participating in the Apple Support Communities. We understand you have received an email stating you have a billing probing with your PayPay payment method. Are you sure this is not a phishing email? This article explains more about how to identify potential phishing emails: Recognize and avoid phishing messages, phony support calls, and other scams.


If it's not a phishing email and your payment method failed, this article has some steps that may help: If your payment method is declined in the App Store or iTunes Store.


"To complete your purchase, add a different payment method, then remove the old one.


How to complete your purchase if a payment failed or was declined

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one
  5. Try to complete your purchase.

If you still can't make a purchase


We hope this helps.


Take care.


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PayPal Payment Method: how to fix?

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