I use screenshot a LOT. Suddenly, there is no screenshot panel visible. I can click and swipe over an area, and it highlights and takes a screen shot, but I can't change anything - like destination or full screen or one window, etc.
I have restarted twice
I have searched all the other desktops for the missing panel.
Cannot find anything.
This has to be simple, but it is baffling me
MacBook Pro 13″, macOS 12.1
One other thing you can try is to delete the preference files associated with screenshots.
I am thinking that maybe the plist got corrupted, and somehow the location of the panel got set to a location that ends up offscreen.
In any case, if it does not help, it can't hurt to try. At most you may have to set your options again.
In Finder, press Command-Shift-G, paste
~/Library/Preferences/com.apple.screencapture.plist
and press enter.
Drag that file, as well as the one next to it, named com.apple.screencaptureui.plist,
out of the folder, and park it on the desktop, for example.
Log out and back in, and try.
New plist files will be created automatically.
If the problem is fixed, great. If not, and if you choose, to, you can put the old files back.
One other thing you can try is to delete the preference files associated with screenshots.
I am thinking that maybe the plist got corrupted, and somehow the location of the panel got set to a location that ends up offscreen.
In any case, if it does not help, it can't hurt to try. At most you may have to set your options again.
In Finder, press Command-Shift-G, paste
~/Library/Preferences/com.apple.screencapture.plist
and press enter.
Drag that file, as well as the one next to it, named com.apple.screencaptureui.plist,
out of the folder, and park it on the desktop, for example.
Log out and back in, and try.
New plist files will be created automatically.
If the problem is fixed, great. If not, and if you choose, to, you can put the old files back.
How are you doing screenshots?
Command-Shift-5 should show you the buttons to select what to capture, as well as an Options button.
Command-Shift-4 lets you drag to select, and the shot will be saved according to what options were set.
So the user is saying, in the image below using Shift Command 5 is not appearing ?
Then do attempt
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance
3 - Does the issue present in this mode ?
4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
AH SUCCESS!
Luis - I liked your suggestion so much, I pursued it. I went to time machine and restored both the plist files as they existed last month, before the problem
I restarted.
the panel is back
interestingly - this happened: The ...screencapture.plist file was recreated at startup, however, the ... screencaptureui.plist file was the one that existed on Feb 8. In other words- when I restarted - the ...ui file was not recreated...
Thanks to both of you - couldn't have done it without you
That image in the lower right corner can be clicked on (during the 5 seconds or so when it is displayed) to edit and save.
It looks like your Command-Shift-5 is behaving the way Command-Shift-4 usually works…
Can you check if the shortcuts in System Settings->Keyboard->Keyboard Shortcuts->Screenshots look ok?
Also you may test in Safe Mode and see if the problem does or does not occur.
Good thought - my first idea was that the panel was somewhere on the screen that I couldn't see. Searched all the desktops and couldn't come up with it.
I like the suggestion. Did it, No effect.
However - here is potentially a clue
The file " com.apple.screencaptureui.plist" was moved with the other to the desktop, however when I logged out, then in, the file "com.apple.screencapture.plist" was re-created in the Library, but the com.apple.screencaptureui.plist file was not.
I am guessing the "UI" has to do with user interface, and perhaps how things are displayed. The fact it wasn't recreated feels like potentially a source of the bug.
Thanks for the reply.
So - either Cmd-Shft-5 or clicking on the Screenshot icon would usually bring up the panel. It does not .I get only the large plus sign that allows you to select an area and then return captures it = = but - not sure what form it is in. In other words- It is not in the clipboard, it does not open preview, it's just an image in a small window in the lower part of the screen.
No panel means no options.
and I have restarted several times, I am about ready to reload software.
That is the panel I am missing.
Restarted in Safe mode. still have the problem, with either clicking the icon or cmd-set-5
then restarted the normal way. Still have the problem.
This is odd, I wouldn't persist, but in my work I use this extensively.
And I DO appreciate the help. A lot.
Just updated from 13.0.1 to 13.2.1
Problem still there
Keyboard shortcuts look fine
cmd-shft-5 does not show options, neither does clicking the icon in Applications-> Utilities
and now... I ma just making guesses. I shut off all the Parallels tool startup items. Just guessing they might interfere. No help
Best for the User to take directions from 1 Contributor at a time.
That would be @Luis Sequeira1 otherwise it can get confusing which is not productive in this instance
I am going one by one, only doing one procedure at a time.
Kudos to @Luis S above 😀
screenshot panel not visible
