I need to unlock my cousin's phone. He's in a nursing home, and has forgotten his passcode and his password.
Can I get someone at the Apple store to help me with this?
I have tried restoration and several other means to unlock the phone.
Please let me know.
Patrick L.
[Personal Information Edited by Moderator]
iPhone SE (Gen 3)
For the iPhone passcode: If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:
See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
Or watch this companion video ⬇️
After restoring the phone using one of the methods above you can restore your most recent backup.
For the Apple ID password: If you forgot your Apple ID password - Apple Support
I need an appointment at the apple genius bar
