Unable to access FaceTime server.

What’s wrong? I can’t access FaceTime. Get an error message “unable to access FaceTime server.”

Posted on Mar 5, 2023 10:26 AM

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Question marked as Top-ranking reply

Posted on Mar 7, 2023 1:01 PM

Hello NonTechie01,


Welcome to Apple Support Communities. 


We are happy to help you with FaceTime.


We are not showing an outage with FaceTime on the Apple System Status page here: Apple - Support - System Status


Many times restarting can resolve many concerns. Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support


If you’re still unable to make a FaceTime call after your iPhone has fully restarted, please try the steps here:  If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

"Check whether a FaceTime feature is available

Update your FaceTime settings after you set up a new device

If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:

  1. Update your device to the latest version of iOS or iPadOS if needed.
  2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
  3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
  4. Tap the phone number that you want to use with FaceTime.

If you have issues with Messages after you set up a new device, you can also update your Messages settings."


Let us know if you have further questions.


Take care.

1 reply
Question marked as Top-ranking reply

Mar 7, 2023 1:01 PM in response to NonTechie01

Hello NonTechie01,


Welcome to Apple Support Communities. 


We are happy to help you with FaceTime.


We are not showing an outage with FaceTime on the Apple System Status page here: Apple - Support - System Status


Many times restarting can resolve many concerns. Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support


If you’re still unable to make a FaceTime call after your iPhone has fully restarted, please try the steps here:  If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

"Check whether a FaceTime feature is available

Update your FaceTime settings after you set up a new device

If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:

  1. Update your device to the latest version of iOS or iPadOS if needed.
  2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
  3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
  4. Tap the phone number that you want to use with FaceTime.

If you have issues with Messages after you set up a new device, you can also update your Messages settings."


Let us know if you have further questions.


Take care.

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Unable to access FaceTime server.

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