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User profile for user: kathe87
kathe87 Author
User level: Level 1
4 points

MacBook Pro stuck in software update

was Reinstalling OS everything worked until the final install it is stuck there and will not finish. Have tried starting up in safe mode and nothing seems to work

MacBook Pro 15″, macOS 10.13

Posted on Mar 5, 2023 8:52 PM

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User profile for user: Tesserax
Tesserax
User level: Level 10
148,877 points

Posted on Mar 6, 2023 9:41 AM

kathe87 wrote:

MacBook Pro 15″

Sorry, but there are numerous 15" MacBook Pro models ... but since it is currently running macOS High Sierra, it would have to be a pre-2019 model. As such, it may be possible that the laptop's system drive is corrupted.


I would suggest that your next step would be to boot up your laptop in Recovery Mode. Then use Disk Utility's First Aid function to see if any errors are reported ... and if so, repair them.


Ref: About macOS Recovery on Intel-based Mac computers - Apple Support

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User profile for user: Tesserax
Tesserax
User level: Level 10
148,877 points

Mar 6, 2023 9:41 AM in response to kathe87

kathe87 wrote:

MacBook Pro 15″

Sorry, but there are numerous 15" MacBook Pro models ... but since it is currently running macOS High Sierra, it would have to be a pre-2019 model. As such, it may be possible that the laptop's system drive is corrupted.


I would suggest that your next step would be to boot up your laptop in Recovery Mode. Then use Disk Utility's First Aid function to see if any errors are reported ... and if so, repair them.


Ref: About macOS Recovery on Intel-based Mac computers - Apple Support

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User profile for user: Tesserax
Tesserax
User level: Level 10
148,877 points

Mar 5, 2023 9:33 PM in response to kathe87

Which exact model is your MacBook Pro? What version of macOS was it running? ... and, are you trying to reinstall the same version?


Are you doing a "clean" install? That is, did you first completely erase the system drive, and then, used Recovery Mode to reinstall macOS?


As it may help with troubleshooting, what was the main reason you needed/wanted to reinstall the operating system?

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MacBook Pro stuck in software update

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