MacBook Pro stuck in software update

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Level 1

4 points

MacBook Pro stuck in software update

was Reinstalling OS everything worked until the final install it is stuck there and will not finish. Have tried starting up in safe mode and nothing seems to work

MacBook Pro 15″, macOS 10.13

Posted on Mar 5, 2023 8:52 PM

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Answer 1

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Tesserax

Level 10

151,935 points

Mar 6, 2023 9:41 AM in response to kathe87

kathe87 wrote:

MacBook Pro 15″

Sorry, but there are numerous 15" MacBook Pro models ... but since it is currently running macOS High Sierra, it would have to be a pre-2019 model. As such, it may be possible that the laptop's system drive is corrupted.

I would suggest that your next step would be to boot up your laptop in Recovery Mode. Then use Disk Utility's First Aid function to see if any errors are reported ... and if so, repair them.

Ref: About macOS Recovery on Intel-based Mac computers - Apple Support

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Answer 2

Tesserax

Level 10

151,935 points

Mar 5, 2023 9:33 PM in response to kathe87

Which exact model is your MacBook Pro? What version of macOS was it running? ... and, are you trying to reinstall the same version?

Are you doing a "clean" install? That is, did you first completely erase the system drive, and then, used Recovery Mode to reinstall macOS?

As it may help with troubleshooting, what was the main reason you needed/wanted to reinstall the operating system?

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Answer 3

kathe87 Author

Level 1

4 points

Mar 6, 2023 7:12 AM in response to Tesserax

MacBook Pro 15″, macOS 10.13. Running high Sierra. Downloaded Catalina from apple website trying to get rid of a continual error message. Downloaded fine when it went to install it got to within 9minutes remaining and that is where it has stayed. Have tried a safe boot and I am still stuck

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Answer 4

kathe87 Author

Level 1

4 points

Mar 7, 2023 7:17 AM in response to Tesserax

Recovery mode fixed my problem

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MacBook Pro stuck in software update

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