Apple Watch Ultra Crown not moving or very stiff

So I have AW Ultra for 1 week and I swim every day with it, first 2-3 days everything was fine but on the 4th day something happened and it happened not just after the swim but on the 5th day in the morning. When I got up and tried to turn the crown, it was stuck and it needed hard effort from my finger to unstuck it, then I continued rotating it and the crown was rotating only by 1mm and then becoming very resistant again like it was very dirty inside.

I use the water ejecting maybe 10 times after the pool, I wash it in clear water and everything how apple is instructing but every day the crown becomes more stiffer in the morning when it's not been moved for hours and I have been swimming the previous day.

Apple Watch Ultra

Posted on Mar 5, 2023 10:38 PM

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Posted on Mar 6, 2023 12:36 AM

As you have done all the recommended troubleshooting including rinsing (should be under warm water whilst rotating the crown) then contact Apple Support to have it checked, or replaced under warranty

Click here > Contact - Official Apple Support  

or phone numbers  

Click here > https://support.apple.com/en-us/HT201232 

Or

Click here > Genius Bar Reservation and Apple Support Options - Apple


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Question marked as Top-ranking reply

Mar 6, 2023 12:36 AM in response to MarkMarkovBG

As you have done all the recommended troubleshooting including rinsing (should be under warm water whilst rotating the crown) then contact Apple Support to have it checked, or replaced under warranty

Click here > Contact - Official Apple Support  

or phone numbers  

Click here > https://support.apple.com/en-us/HT201232 

Or

Click here > Genius Bar Reservation and Apple Support Options - Apple


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Apple Watch Ultra Crown not moving or very stiff

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