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touch screen does not work on my iphone 13

the touch screen does not work. cannot sign into my phone


iPhone 13, iOS 16

Posted on Mar 6, 2023 5:19 AM

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Question marked as Top-ranking reply

Posted on Mar 6, 2023 5:25 AM

Put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your 13, using these instructions:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it could be a hardware (battery? screen? other internal component) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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Question marked as Top-ranking reply

Mar 6, 2023 5:25 AM in response to iphone13swill

Put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your 13, using these instructions:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it could be a hardware (battery? screen? other internal component) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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touch screen does not work on my iphone 13

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