Unable to select drop down menu
Unable to select entity identifier option in CDSL site on iPhone
iPhone 13, iOS 16
Unable to select entity identifier option in CDSL site on iPhone
iPhone 13, iOS 16
Hey there SonAro,
Thanks for reaching out to the Apple Support Communities.
To get started, are you only experiencing issues with accessing the dropdown menu on this particular website? Also, are you accessing the website using Safari or another third-party browser app?
If using Safari, check out the steps listed in the following resource that may be able to help with this issue: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support
Connect to a different network
Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, connect to a different Wi-Fi network and then load the website.
If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites might block content from loading.
Restart your device
Turn off your device and turn it on again.
* Restart your iPhone
Clear website data
You can clear website data occasionally to improve Safari performance.
1. Go to Settings > Safari.
2. Tap Clear History and Website Data.
3. Tap Clear History and Data to confirm.
Turn on JavaScript
Turn on JavaScript if it's not already on.
1. Go to Settings > Safari > Advanced.
2. Find the JavaScript feature.
3. Tap the button to turn on JavaScript.
Get more help
If the issue continues and only affects a certain website or webpage, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you tried all of these steps, contact the website developer for more help.
Keep us updated on the results, and if you're still experiencing issues provide us with the additional information above. We'll continue from there.
Have a great day!
Hey there SonAro,
Thanks for reaching out to the Apple Support Communities.
To get started, are you only experiencing issues with accessing the dropdown menu on this particular website? Also, are you accessing the website using Safari or another third-party browser app?
If using Safari, check out the steps listed in the following resource that may be able to help with this issue: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support
Connect to a different network
Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, connect to a different Wi-Fi network and then load the website.
If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites might block content from loading.
Restart your device
Turn off your device and turn it on again.
* Restart your iPhone
Clear website data
You can clear website data occasionally to improve Safari performance.
1. Go to Settings > Safari.
2. Tap Clear History and Website Data.
3. Tap Clear History and Data to confirm.
Turn on JavaScript
Turn on JavaScript if it's not already on.
1. Go to Settings > Safari > Advanced.
2. Find the JavaScript feature.
3. Tap the button to turn on JavaScript.
Get more help
If the issue continues and only affects a certain website or webpage, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you tried all of these steps, contact the website developer for more help.
Keep us updated on the results, and if you're still experiencing issues provide us with the additional information above. We'll continue from there.
Have a great day!
Unable to select drop down menu