You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I've paid for ads-free app backgammon masters from 2KB LLC back in 2016. 3-4 months ago they updated their app and now I see annoying ads. They promised to send an email with instructions how to fix it. And nothing. They are ignoring my emails. I left a negative review and it disappeared after a couple of days. How can I complain to Apple?
iPhone 14 Pro Max, iOS 16
See -> Request a refund for apps or content that you bought from Apple
Request a refund for apps or content that you bought from Apple - Apple Support
You can try to request a refund, refund only within 90 days.
If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.
If your refund is approved, the funds will be applied to the same payment method that you used to buy the item.
If you request a refund, you will see more options:
Then you can report to Apple.
they updated their app and now I see annoying ads. They promised to send an email with instructions how to fix it.
Who is 'they'?
The App Developer?
Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
OK.
Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
👍
Thank you for your feedback and you're welcome.
Yes, App Developer. 2KB LLC. Their customer support.
Unfortunately, I cant request a refund. I've paid in 2016. I've paid for ad-free, but now I still see the ads.
Yes. I understand that, but you can choose the option to report to Apple.
I tried. But the oldest I see is oct 2021. No 2016. That's the question, how can I report it without combo box?
Thank you. It works.
Paid application doesn't work
