why can’t i make purchases on genshin with apple gift cards

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Level 1

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why can’t i make purchases on genshin with apple gift cards

i use money for genshin impact. i use gift cards all the time. i use gift cards and make my purchases through the in game option. this way of purchasing has always worked out for me. about a week ago i bought another gift card and redeemed and as i went to purchase welkin it said i needed to verify and i did. but then it brought me to an add payment method screen. i don’t have a payment method. i use gift cards and that’s the only way i make purchases. i’m extremely confused on why this happened. it worked about a month ago and now it doesn’t. i have already contacted apple support and they have said i don’t have a chargeback or an unpaid order so i’m confused on why this is happening. does genshin not take gift cards as a way to purchase something? or is it a problem on my IOS device? please help me.

iPad, iPadOS 16

Posted on Mar 6, 2023 4:22 PM

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Answer 1

Top-ranking reply

Raicya

Level 10

209,181 points

Mar 7, 2023 2:19 AM in response to angieelover

i don’t have a payment method.

If I understand correctly you use your Apple Account balance as a payment method.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

You can check your Apple Account balance -> Check your Apple Account balance -> Check your Apple Account balance – Apple Support (UK)

they have said i don’t have a chargeback or an unpaid order

Please check: If a message says 'billing problem with previous purchase' or 'verification required'

If your payment method has expired, declined or failed, or a message says "There is a Billing Problem with a Previous Purchase"

See also -> If your payment method is declined in the App Store or iTunes Store, see ->

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

How to complete your purchase if a payment failed or was declined

On your iPhone or iPad, open the Settings app.
Tap your name.
Tap Payment & Shipping.
Add a different payment method and remove the old one.
Try to complete your purchase.

If you still can't make a purchase

You might have an unpaid order. Learn how to pay an unpaid order.
Contact your financial institution.
- You might need to ask your financial institution to allow international purchases on your debit or credit card.
- If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
Still need help? Contact Apple Support.

Click here for more support and assistance.

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why can’t i make purchases on genshin with apple gift cards

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