asking for old password

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asking for old password

i bought an apple watch series 6 a couple years ago. i stopped using it almost 2 years ago bc i didn’t need it anymore. i had changed my password recently bc i didn’t know what it was anymore and now when trying to connect my apple watch to my phone it’s asking me for my account info when i first signed into the watch and i have no idea what it’s talking about. it’s saying “apple watch locked to owner” “this activation was locked & erased” “to unlock this watch enter the apple id and password that we’re used during setup”

Apple Watch Series 6

Posted on Mar 6, 2023 8:16 PM

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Limnos

Level 10

412,777 points

Mar 7, 2023 4:28 AM in response to kaylea97

This support article has information about Activation Lock on your Apple Watch and how to turn it off as part of preparing a Watch for service or a new owner. --> About Activation Lock on your Apple Watch - Apple Support

- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support

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asking for old password

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