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Katz02 Author

Level 1

5 points

Face ID cannot be set up

My face id was nit detected so I reset it, however when trying to set it up again, it says “lower your iPhone”repeatedly. I cannot set up the face ID

iPhone 13, iOS 16

Posted on Mar 7, 2023 4:56 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Mar 7, 2023 4:59 AM

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro

If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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Face ID cannot be set up

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