The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have the iPhone 14 Pro Max. Every time I am on a phone call and a Facetime call comes in, it disconnects my phone call. If I hit decline Facetime call, it cuts off my current phone call. If I ignore the Facetime call, it cuts off my current phone call. Is there anyway to stop incoming Facetime calls from disconnecting current phone calls?
iPhone 14 Pro Max, iOS 16
Hello LMNXN,
Thanks for choosing the Apple Support Communities. We see FaceTime calls are disconnecting your phone calls. In this situation, we will want to take a few steps to attempt to resolve the issue.
We hope this helps.
Cheers!
I am having this problem as well
Same. Annoying. Any of the suggested fixes do not work
I have no options when a facetime call comes in if I am on the phone. If I don't answer both calls fail. If I decline, both calls fail. I've power cycled and tried everything. Please help.
Same problem here. What is the fix as none of the recommendations work? Super annoying.
Same, it’s so annoying
Incoming Facetime call cutting off phone calls
