My iPad Air is not responding to touch, but is asking me to enter Password to activate Toush ID. If I try to restart the iPAd it asks me to swipe to turn off, but this does not work as touch is not working. I also have an Apple Pencil. Any ideas?

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Level 1

4 points

My iPad Air is not responding to touch, but is asking me to enter Password to activate Toush ID. If I try to restart the iPAd it asks me to swipe to turn off, but this does not work as touch is not working. I also have an Apple Pencil. Any ideas?

Posted on Mar 7, 2023 11:48 AM

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Answer 1

SixFour391

Level 4

1,532 points

Mar 7, 2023 12:07 PM in response to Graememuk

I would suggest making a Genius Bar appointment to check out the iPad's hardware or software.

Here's a link to help you get started.

Genius Bar Reservation and Apple Support Options - Apple

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My iPad Air is not responding to touch, but is asking me to enter Password to activate Toush ID. If I try to restart the iPAd it asks me to swipe to turn off, but this does not work as touch is not working. I also have an Apple Pencil. Any ideas?

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