My daughter’s cell phone suddenly lost cellular capability. Apple says it is a Verizon issue. Verizon says it is an Apple issue— that Apple needs to help owners of older phone update the carrier services so they are compatible with the network.
[Re-Titled by Moderator]
iPhone XR
Cris Jackson Said:
"iPhone XR unable to connect to cellular: My daughter’s cell phone suddenly lost cellular capability. Apple says it is a Verizon issue. Verizon says it is an Apple issue— that Apple needs to help owners of older phone update the carrier services so they are compatible with the network."
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Troubleshooting Cellular Connectivity:
A. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
B. No SIM":
If "No SIM" is shown on the top-left corner of your screen? If so, go here to fix that: If you See 'invalid SIM' or 'no SIM' on your iPhone or iPad - Apple Support
C. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your Carrier Settings Manually on your iPhone or iPad - Apple Support
D. Update the iOS Using a Computer:
Cris Jackson Said:
"iPhone XR unable to connect to cellular: My daughter’s cell phone suddenly lost cellular capability. Apple says it is a Verizon issue. Verizon says it is an Apple issue— that Apple needs to help owners of older phone update the carrier services so they are compatible with the network."
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Troubleshooting Cellular Connectivity:
A. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
B. No SIM":
If "No SIM" is shown on the top-left corner of your screen? If so, go here to fix that: If you See 'invalid SIM' or 'no SIM' on your iPhone or iPad - Apple Support
C. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your Carrier Settings Manually on your iPhone or iPad - Apple Support
D. Update the iOS Using a Computer:
Cris Jackson Said:
"iPhone XR unable to connect to cellular: [...]No. Although I think the next thing to do is to try a new SIM card. Verizon tried to send a digital one but my daughter’s phone could not access it.[...]"
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It's Time for a New SIM Card:
Yes. Get a new SIM card. That is keen here --and there is no digital SIM card, all there are, are physical ones.
Cris Jackson wrote: "No one has had her check this yet. But she says her phone says "100% capacity" "Supporting normal peak performance"."
An iPhone won't connect to cellular signals if the battery is too weak to power the antenna. 100% capacity can be good or bad – bad if it's a non genuine iPhone battery that's stuck on an incorrect value of 100%. To check if the battery has been replaced and genuine or not, go to:
Settings > General > About
...Does it say anything about the battery there? Source:
iPhone parts and service history - Apple Support
...Found by searching Apple's Knowledge Base.
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Cris Jackson wrote:
My daughter’s cell phone suddenly lost cellular capability. Apple says it is a Verizon issue. Verizon says it is an Apple issue— that Apple needs to help owners of older phone update the carrier services so they are compatible with the network.
[Re-Titled by Moderator]
Key word is update carrier service, which is Verion not Apple. Contact Verizon and as to speak to a Tech and not a sales rep.
Cris ~ Does the iPhone XR still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health
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Cris Jackson Said:
"iPhone XR unable to connect to cellular: Verizon does have some sort of digital SIM option. [...]She is hoping to figure out a way to a get to a Verizon store this week."
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Finding Local Verizon Stores:
Go Here: https://www.verizon.com/stores. Then, enter the address on Google Maps to locate it: https://www.google.com/maps
Verizon does have some sort of digital SIM option. A tech emailed my daughter the QR code but her phone could not access it. But, yes, the last thing anyone can think to try is a new physical SIM. My daughter does not have a car and is in a rural area. She is hoping to figure out a way to a get to a Verizon store this week.
The XR is a replacement phone she received from our phone insurance in December because the last one (also a replacement phone) could not connect to bluetooth. My guess is that it is almost certainly a phone someone turned in and then was refurbished. So who knows what happened to it before she received it.
A. No. “No Service” is not displayed.
B. No. Although I think the next thing to do is to try a new SIM card. Verizon tried to send a digital one but my daughter’s phone could not access it.
C. Tried this
D. Both done.
Phone still not working.
Cris Jackson wrote: "Phone reports “Battery: Genuine Apple Part”. “iPhone battery is a genuine Apple part. It was repaired on: November 30, 2022”"
Okay, so that eliminates the battery as the source of the problem. ...Hopefully she'll figure out a way to get to a Verizon store.
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Talked to 3 Verizon reps yesterday. The carrier service is updated. Cellular still does not work.
Transportation is the problem. But thanks.
No one has had her check this yet. But she says her phone says "100% capacity" "Supporting normal peak performance".
Phone reports “Battery: Genuine Apple Part”. “iPhone battery is a genuine Apple part. It was repaired on: November 30, 2022”
“Transportation is the problem. But thanks.”
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Local transit, maybe? A friend or family member, maybe?
iPhone XR unable to connect to cellular
