My Apple Watch is not able to make or accept calls

My Apple watch ( series 8) is not able to accept or make calls. Even after resetting, the problem persists


[Re-titled by Moderator]

Posted on Mar 7, 2023 9:15 PM

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Question marked as Top-ranking reply

Posted on Mar 8, 2023 3:43 PM

Hello arpan1701,


Thank you for reaching out to Apple Support Communities.


Are you able to make calls over Wi-Fi:


"Make calls over Wi-Fi

If your cellular carrier offers Wi-Fi calling, you can use your Apple Watch to make and receive calls over Wi-Fi instead of the cellular network—even when your paired iPhone isn’t with you or is turned off. Your Apple Watch just has to be within range of a Wi-Fi network that your iPhone has connected to in the past.

To see if your carrier offers Wi-Fi calling, see the Apple Support article Make a call with Wi-Fi calling, and enable Wi-Fi calling on your iPhone.

  1. On your iPhone, go to Settings > Phone, tap Wi-Fi Calling, then turn on both Wi-Fi Calling on This iPhone and Add Wi-Fi Calling For Other Devices.
  2. Open the Phone app  on your Apple Watch.
  3. Choose a contact, then tap the Call button.
  4. Select the phone number or FaceTime address you want to call.

Note: You can make emergency calls over Wi-Fi, but when possible, use your iPhone over a cellular connection instead—your location information is more accurate. You can do this on your Apple Watch by temporarily disconnecting from Wi-Fi."


More details can be found here: Make phone calls on Apple Watch


If the issue persists, can you provide a few more details? Were you able to previously make calls with your Apple Watch? Do you have a cellular plan on your Apple Watch? Are you experiencing issues with FaceTime, regular calls, or both? Also, which watchOS version do you currently have?


Cheers!

3 replies
Question marked as Top-ranking reply

Mar 8, 2023 3:43 PM in response to arpan1701

Hello arpan1701,


Thank you for reaching out to Apple Support Communities.


Are you able to make calls over Wi-Fi:


"Make calls over Wi-Fi

If your cellular carrier offers Wi-Fi calling, you can use your Apple Watch to make and receive calls over Wi-Fi instead of the cellular network—even when your paired iPhone isn’t with you or is turned off. Your Apple Watch just has to be within range of a Wi-Fi network that your iPhone has connected to in the past.

To see if your carrier offers Wi-Fi calling, see the Apple Support article Make a call with Wi-Fi calling, and enable Wi-Fi calling on your iPhone.

  1. On your iPhone, go to Settings > Phone, tap Wi-Fi Calling, then turn on both Wi-Fi Calling on This iPhone and Add Wi-Fi Calling For Other Devices.
  2. Open the Phone app  on your Apple Watch.
  3. Choose a contact, then tap the Call button.
  4. Select the phone number or FaceTime address you want to call.

Note: You can make emergency calls over Wi-Fi, but when possible, use your iPhone over a cellular connection instead—your location information is more accurate. You can do this on your Apple Watch by temporarily disconnecting from Wi-Fi."


More details can be found here: Make phone calls on Apple Watch


If the issue persists, can you provide a few more details? Were you able to previously make calls with your Apple Watch? Do you have a cellular plan on your Apple Watch? Are you experiencing issues with FaceTime, regular calls, or both? Also, which watchOS version do you currently have?


Cheers!

Mar 9, 2023 6:59 AM in response to arpan1701

Hey arpan1701,


Let's get a little more information to help narrow this down.


 Were you able to previously make calls with your Apple Watch?

Do you have a cellular plan on your Apple Watch?

What happens if you try to answer the call?


This article has more information if you cannot receive calls. If you can't make or receive calls on your iPhone - Apple Support


Keep us posted.

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My Apple Watch is not able to make or accept calls

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