Batchem1 Author

Level 1

4 points

Pairing B&O Headphones

I have B&O H9i headphones which have connected and paired easily to my ipad and iPhone for 2 years. Now they will connect and appear in the list of connected Bluetooth products on both my ipad and iPhone but they won’t pair to play music. I’ve updated the software in the headphones and the iPad and iPhone but still it doesn’t work. The headphones can clearly connect via Bluetooth to the B&O app on my ipad because I can see the controls and settings on the app. Any ideas?

iPhone 8, iOS 16

Posted on Mar 8, 2023 2:20 AM

Reply

Top-ranking reply

Level 8

38,653 points

Posted on Mar 8, 2023 9:34 PM

Hi Batchem1

welcome to the Apple (user-to-user) Community.

Re: Pairing B&O Headphones : Any ideas?

If you haven't already, you may want to try updating to iOS 16.3.1

You might want to check that you are only connecting headphones to one device at a time. (Eg may not be switching between multiple devices.)

See if turn off / turn on bluetooth helps

Could an open app (eg Game with audio) be "over-riding" the earphones audio

or

could volume be turned very low so it appears they aren't paired

Apple support have trouble-shooting articles online :

If your headphones don't work with your iPhone or iPad - Apple Support

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support

Get help for your B&O headphones online. Go to bang-olufsen.com

https://support.bang-olufsen.com › hc › en-us › categories › 360002383072-Headphones

or

iPhone Support: Team:

(There's a "Get Support" link at the bottom of their webpage)

iPhone - Official Apple Support

All the best :-)

View in context

Similar questions

1 reply

Top-ranking reply

Level 8

38,653 points

Mar 8, 2023 9:34 PM in response to Batchem1

Hi Batchem1

welcome to the Apple (user-to-user) Community.

Re: Pairing B&O Headphones : Any ideas?

If you haven't already, you may want to try updating to iOS 16.3.1

You might want to check that you are only connecting headphones to one device at a time. (Eg may not be switching between multiple devices.)

See if turn off / turn on bluetooth helps

Could an open app (eg Game with audio) be "over-riding" the earphones audio

or

could volume be turned very low so it appears they aren't paired

Apple support have trouble-shooting articles online :

If your headphones don't work with your iPhone or iPad - Apple Support

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support

Get help for your B&O headphones online. Go to bang-olufsen.com

https://support.bang-olufsen.com › hc › en-us › categories › 360002383072-Headphones

or

iPhone Support: Team:

(There's a "Get Support" link at the bottom of their webpage)

iPhone - Official Apple Support

All the best :-)

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pairing B&O Headphones

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up