Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I erase my iPad if I can’t get it to turn on

My iPad is stuck in a loop and I want to factory reset my iPad and return it to where I got it from but I’m unable to factory reset it since it won’t come on. Is there a way to get that fixed?

Posted on Mar 8, 2023 4:52 AM

Reply
Question marked as Best reply

Posted on Mar 8, 2023 5:49 AM

Unless you can access the iPad with a Passcode, you’ll not be able to erase the device. This is perhaps not as critical as may first appear, as all locally stored data is encrypted - successful entry of the Passcode being the key to accessing this data. If you can’t access the data, neither can anyone else.


Actually erasing the iPad will entail resolving the current problem - and then properly resetting the iPad.


Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or possibly overnight. This step is advised as a battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.


If the problem fails to stabilise after an hour, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple


When you are ready, the best procedure for preparing you old device for disposal or reuse can be found here:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support


2 replies
Question marked as Best reply

Mar 8, 2023 5:49 AM in response to sash161

Unless you can access the iPad with a Passcode, you’ll not be able to erase the device. This is perhaps not as critical as may first appear, as all locally stored data is encrypted - successful entry of the Passcode being the key to accessing this data. If you can’t access the data, neither can anyone else.


Actually erasing the iPad will entail resolving the current problem - and then properly resetting the iPad.


Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or possibly overnight. This step is advised as a battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.


If the problem fails to stabilise after an hour, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple


When you are ready, the best procedure for preparing you old device for disposal or reuse can be found here:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support


How do I erase my iPad if I can’t get it to turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.