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Level 1

16 points

motion crashes on file import

Motion crashes on file import.

In a new project, I'll select file import to bring in assets, one of three things happens, 1. It works and I can navigate to the file and import. 2, I can navigate to the file but as soon as I click import Motion crashes. 3. As soon as I select Import and the file browser opens,, Motion hangs and then crashes (the most common error).

I have not managed once to start a new project this morning as when I import 1 file the 2nd import will crash. I have tried importing from different drives ( system and 2 external) and also importing the files from different layers of the directory e.g not from a nest of sub folders but first visible file. I am importing basic RGB JPEG's at less than HD resolution that will import without issue into FCPX / Photoshop etc.. I have also tried different projects e.g 4K, HD, 25 fps, 29.97 fps, 50 fps etc. same issue.

Any ideas? I'm on Moterey 12.6.3 on an 8 Core I9 16" MacBook Pro, 16GB RAM and AMD Radeon Pro 5500M with 4GB RAM. Motion 5.8.3. Only other apps open, Safari, Mail, Messages, and in the menu bar, Adobe Creative Cloud, Norton 360, One Drive and Google Drive.

I have the full system error report saved as a text file.I have pasted part of the error below.

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00007f90f01b2000

Exception Codes: 0x0000000000000001, 0x00007f90f01b2000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [29209]

VM Region Info: 0x7f90f01b2000 is not in any region. Bytes after previous region: 462849 Bytes before following region: 98304

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

MALLOC_LARGE 7f90f0108000-7f90f0141000 [ 228K] rw-/rwx SM=PRV

---> GAP OF 0x89000 BYTES

MALLOC_LARGE 7f90f01ca000-7f90f01ec000 [ 136K] rw-/rwx SM=PRV

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 CoreGraphics 0x7ff8096b2a27 ERROR_CGDataProvider_BufferIsNotReadable + 39

1 CoreGraphics 0x7ff8096b28c9 CGDataProviderRetainBytePtr + 273

2 CoreGraphics 0x7ff8096b7413 CGDataProviderCopyData + 41

3 ProMedia 0x103f04134 (anonymous namespace)::PSDInstanceData::open(PCURL const&) + 180

4 ProMedia 0x103f0333f (anonymous

MacBook Pro 16″, macOS 12.6

Posted on Mar 8, 2023 4:34 AM

Best reply

Luis Sequeira1

Level 9

64,850 points

Posted on Mar 8, 2023 4:36 AM

If you haven't already, restart your mac and try again.

If the problem persists:

1) Delete Motion preferences, as they may have become corrupted, and that will cause subsequent crashes.

To delete preferences, hold down command and option while starting Motion and click Delete Preferences.

2) If the problem persists, Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

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motion crashes on file import

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