There are 2 phone numbers and a live call from an Indian operator by the name Sam, pretending to solve our Trojan virus working from Apple located in California.
we cannot operate our laptop because their Trojan information is flushing as soon as we sign into our main screen.
what can we do?
[Edited by Moderator]
Windows, Windows 10
Hello Antonios Nikolaos,
It sounds like you may have gotten one of those fake "virus" pop-ups in Safari. If that's the case, closing and reopening Safari should get rid of it.
If the pop-up reappears when you open Safari back up, then you'll need to clear the browser history to get rid of it.
1. In the Safari app on your Mac, choose History > Clear History, then click the pop-up menu.
2. Choose how far back you want your browsing history cleared.
Clear your browsing history in Safari on Mac
If the popup has taken over Safari and won't allow you to get into any of the menus, you'll need to open Safari in safe mode first and then clear the history. To do this just quit out of Safari, then press and hold the Shift key and click on Safari to reopen it. Once the Safari window opens, you can release the Shift key.
If you're still unable to get rid of the pop-up, you'll want to contact Apple for assistance: Get Support
Cheers!
Hello Antonios Nikolaos,
It sounds like you may have gotten one of those fake "virus" pop-ups in Safari. If that's the case, closing and reopening Safari should get rid of it.
If the pop-up reappears when you open Safari back up, then you'll need to clear the browser history to get rid of it.
1. In the Safari app on your Mac, choose History > Clear History, then click the pop-up menu.
2. Choose how far back you want your browsing history cleared.
Clear your browsing history in Safari on Mac
If the popup has taken over Safari and won't allow you to get into any of the menus, you'll need to open Safari in safe mode first and then clear the history. To do this just quit out of Safari, then press and hold the Shift key and click on Safari to reopen it. Once the Safari window opens, you can release the Shift key.
If you're still unable to get rid of the pop-up, you'll want to contact Apple for assistance: Get Support
Cheers!
Hi Antonios Nikolaos,
We understand, scammers can be very clever. This page has some great information to learn about how to avoid phishing scams: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Another thing you can do is use the free adware/malware scan available through a company called Malwarebytes Cyber Security for Home & Business | Anti-Malware.
Select the free download.
Take care!
Welcome back Antonios Nikolaos,
We're glad you were able to get that resolved. Your data and privacy is important to us. Please feel free to reach out on Apple Support Communities in the future.
Have a lovely day!
It took us 3 hours and emotional stress to clear the fake Trojan.
most of the time from calls on our phones pretending to be Microsoft techs and Apple advisors they have an Indian or Pakistani accent and we can hear kids playing in the background.
Thanks a lot,
We called Apple tech support and they guided us to do what you described.
Trojan on our Mac Air
