Audio Loop Problem using Brio 4k from Logitec with microsoft teams

For whatever reason every time I unmute myself in a Microsoft teams chat conference, I am told no one can hear me, and someone's voice loops for my audio as a 1sec repeat loop... Any idea how to fix

I have an Apple Mac Mini with Apple M2 Pro

32GB Memory

OS: 13.2.1

The webcam is connected directly to the back of the MacMini with no adapters.

It works fine with Google Meet and Zoom.

I have restarted computer and still same issues.

Mac mini, macOS 13.2

Posted on Mar 9, 2023 1:55 PM

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3 replies

Rusworks Author

Level 1

6 points

Mar 16, 2023 4:40 PM in response to macminidude2

I did find a solution... I bought a USB to thunderbolt adapter and I have not had any issues with any third party software.

TammyW_03

Community Specialist

Mar 10, 2023 2:59 PM in response to Rusworks

Hey Rusworks,

With other apps working as expected, it seems to be isolated to only the Microsoft Teams application. We recommend reaching out to them to look into this with you more. Here's their support site, just in case: Get technical support for Teams - Microsoft Support

Thanks for using Apple Support Communities.

Take care!

Mar 16, 2023 4:35 PM in response to TammyW_03

this response is incorrect, it occurs on zoom also.

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Audio Loop Problem using Brio 4k from Logitec with microsoft teams