Myself as main person

Im inactive my grandaugter used a email we cant recover and a phone i dont know who

Posted on Mar 9, 2023 2:50 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 10, 2023 3:55 PM

Hey there Snobunny416,


We aren't able to discern what the actual issue is from the details you provided so far, but we'd like to help however we can. From your post, it sounds like an Apple ID was set up using an email that you no longer use, and it was associated with an iPhone that you may no longer own.


Don't worry, we've got you covered! To locate your Apple ID and change your password, check out:



If she would like to regain access to her account, but she's unable to change the password, account recovery can help: How to use account recovery when you can’t reset your Apple ID password - Apple Support


It's important to note:


"Before you start the account recovery waiting period, try to reset your password. 

Use account recovery only as a last resort when you can’t sign in or reset your Apple ID password."


If you know the Apple ID but when trying to log in you receive an error regarding the Apple ID being inactive, we'd suggest reaching out to Apple directly for assistance using: Contact - Official Apple Support


Let us know if you have any questions.

Cheers!

1 reply
Question marked as Top-ranking reply

Mar 10, 2023 3:55 PM in response to Snobunny416

Hey there Snobunny416,


We aren't able to discern what the actual issue is from the details you provided so far, but we'd like to help however we can. From your post, it sounds like an Apple ID was set up using an email that you no longer use, and it was associated with an iPhone that you may no longer own.


Don't worry, we've got you covered! To locate your Apple ID and change your password, check out:



If she would like to regain access to her account, but she's unable to change the password, account recovery can help: How to use account recovery when you can’t reset your Apple ID password - Apple Support


It's important to note:


"Before you start the account recovery waiting period, try to reset your password. 

Use account recovery only as a last resort when you can’t sign in or reset your Apple ID password."


If you know the Apple ID but when trying to log in you receive an error regarding the Apple ID being inactive, we'd suggest reaching out to Apple directly for assistance using: Contact - Official Apple Support


Let us know if you have any questions.

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Myself as main person

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.