Audio Issues in MLS Pass

Hi Crewcible,

To clarify, is this on an Apple TV streaming box or in the Apple TV app on a different device? If so, what device?

Also, regardless of which streaming device you're using, try resetting the Apple TV app.

• Reset the Apple TV app

If you’re having problems and the Apple TV app still doesn’t respond after restarting, try resetting the Apple TV app. When you reset the Apple TV app, all data is erased, including your accounts and configuration.

1. In the Apple TV app , navigate to Settings. 
2. Go to Reset, then select Reset. 
3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV.

Should the issue persist, let us know more specifics as to your setup and if you encounter similar issues with other programming.

Cheers!

Hey Crewcible,

To further isolate this, we recommend testing in a different web browser such as Safari. If it works in a different browser, we know that the issue isn't system wide, and related to the Google Chrome browser.

If it happens in Google Chrome and Safari, test in a different administrator user account on the Mac. If it works in the new user account, either a setting is different or its software related.

If you need help with setting up a test user account, follow the steps below. You can also, review the steps here: Add a user or group on Mac.

1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)

2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)

3. Click the New Account pop-up menu, then choose a type of user.

• Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

• Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.

• Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

4. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.

5. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.

6. Click Create User.

7. Depending on the type of user you create, you can also do any of the following:

• For an administrator, select “Allow user to administer this computer.”

• Select “Allow user to reset password using Apple ID.” To use this option, the user must have set up iCloud on this Mac. However, this option isn’t available if FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID.

• Use Sharing settings to specify whether the user can share your files and share your screen.

Hope this helps get you towards a resolution. Take care