Apple ID issues
I can’t login my Apple ID to the Apple Store 🏬
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I can’t login my Apple ID to the Apple Store 🏬
App Store and iTunes
If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.
If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Apple ID
If you can't unlock your Apple ID
If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.
If your Apple ID is locked or disabled - Apple Support

App Store and iTunes
If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.
If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Apple ID
If you can't unlock your Apple ID
If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.
If your Apple ID is locked or disabled - Apple Support

Apple ID issues