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Trojan spyware threat detected computer is locked

Trojan spyware detected. App; Ads.financetrack(2).dll.



MacBook Air 11″, macOS 10.13

Posted on Mar 10, 2023 8:46 AM

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Question marked as Top-ranking reply

Posted on Mar 11, 2023 4:01 PM

Hello TomBarb,


This appears to be malware/adware and not a legitimate alert from Apple: What is malware on Mac? - Apple Support


"If you see pop-ups on your Mac that just won’t go away, you might have unintentionally downloaded and installed adware (advertising-supported software) or other unwanted software. Certain third-party download sites might include software that you don’t want along with the software that you do.

If you think that you might have malware or adware on your Mac:

  • Update to the latest version of macOS. If your Mac is already using the latest version, restart your Mac. macOS includes a built-in tool that removes known malware when restarting.
  • Check your Applications folder to see if you have any apps that you don't expect. You can uninstall those apps.
  • Check the Extensions tab in Safari settings to see if you installed any unnecessary extensions. You can turn extensions off."


Block pop-up ads and windows in Safari - Apple Support


Let us know if this information helps! Take care.

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Question marked as Top-ranking reply

Mar 11, 2023 4:01 PM in response to TomBarb

Hello TomBarb,


This appears to be malware/adware and not a legitimate alert from Apple: What is malware on Mac? - Apple Support


"If you see pop-ups on your Mac that just won’t go away, you might have unintentionally downloaded and installed adware (advertising-supported software) or other unwanted software. Certain third-party download sites might include software that you don’t want along with the software that you do.

If you think that you might have malware or adware on your Mac:

  • Update to the latest version of macOS. If your Mac is already using the latest version, restart your Mac. macOS includes a built-in tool that removes known malware when restarting.
  • Check your Applications folder to see if you have any apps that you don't expect. You can uninstall those apps.
  • Check the Extensions tab in Safari settings to see if you installed any unnecessary extensions. You can turn extensions off."


Block pop-up ads and windows in Safari - Apple Support


Let us know if this information helps! Take care.

Reply

Trojan spyware threat detected computer is locked

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