Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't update macOS

So I've been trying to update my MacBook Pro, but when I run the Ventura installer. It will pop up and say that they installer is damaged, I've reinstalled the installer a few times, but it still does the same thing.

Mac Pro (2019)

Posted on Mar 10, 2023 1:20 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 10, 2023 1:31 PM

The following article on this specific issue should shed light on this issue.


It should also offer workarounds


refer to link below


If an error occurred while updating or installing macOS - Apple Support (CA)



Excerpt for above


Install from macOS Recovery


Install while your Mac is started up from macOS Recovery. This gives you the latest version of the macOS currently or most recently installed.


To start up from macOS Recovery, follow the appropriate steps:


Apple silicon


Edited

Do not  attempt a Restart to access this feature. The computer Must be Shutdown and pause for about 10 seconds before moving forwards 

End of Edit


Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.


Intel processor

Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

  

If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password. When you see the utilities window in macOS Recovery, select Reinstall macOS, then click Continue and follow the onscreen instructions. Learn more about using macOS Recovery to reinstall.



4 replies
Question marked as Top-ranking reply

Mar 10, 2023 1:31 PM in response to scatteredlight

The following article on this specific issue should shed light on this issue.


It should also offer workarounds


refer to link below


If an error occurred while updating or installing macOS - Apple Support (CA)



Excerpt for above


Install from macOS Recovery


Install while your Mac is started up from macOS Recovery. This gives you the latest version of the macOS currently or most recently installed.


To start up from macOS Recovery, follow the appropriate steps:


Apple silicon


Edited

Do not  attempt a Restart to access this feature. The computer Must be Shutdown and pause for about 10 seconds before moving forwards 

End of Edit


Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.


Intel processor

Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

  

If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password. When you see the utilities window in macOS Recovery, select Reinstall macOS, then click Continue and follow the onscreen instructions. Learn more about using macOS Recovery to reinstall.



Mar 11, 2023 1:28 AM in response to scatteredlight

Q - " So I've been trying to update my MacBook Pro "


A - Have to ask the question, Update implicitly mean an older version os mcOS 13 Ventura is already installed on this computer.


A - Is that correct ? and if so, exactly what version of Ventura is presently installed ?


A - An upGrade would be moving from an older version than Ventura to the new Ventura


A - Should this be the case for this computer, exactly what version of macOS is installed at this time ?

Can't update macOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.