13 Replies Latest reply: Aug 19, 2010 4:50 AM by lllaass
Seapixy Level 1 Level 1 (0 points)
Hi everyone! I'd appreciate any suggestions

I received my iPad and plugged it into my computer, which was running 10.4.11. iTunes said I needed at least OS 10.5. I upgraded to 10.5.4 (I purchased the upgrade in 2009, just didn't have time to install it), then using Software Updater, upgraded to 10.5.8. Now when I plug in the iPad, iTunes doesn't recognize the iPad at all. However, in System Profiler, I can see the iPad connected, so the computer sees the device.

The USB ports work with everything else. I know iPad needs USB 2.0. According to Wikipedia (http://en.wikipedia.org/wiki/PowerBook_G4) my Aluminum PowerPC G4 1.5 MHz laptop (purchased September 2005) includes USB 2.0.

I'm running the latest iTunes-- 9.2.1

When plugged in to my computer, the iPad screen displays a white USB wire and arrow pointing to an iTunes icon. But iTunes doesn't launch, and when I open iTunes the iPad isn't recognized.

According to what Apple has listed I've met all the iPad requirements. My last resort is lugging everything to an Apple Store, but want to make sure I perform all troubleshooting I can do on my own before taking this step.

Any suggestions on what else to try??

Btw, I realize it's MY FAULT for not checking system requirements BEFORE plugging in the iPad.

Aluminum PowerBook G4 1.5 GHz, Mac OS X (10.5.8), PowerBook is a "Revision D" - Purchased September 2005
  • Jolly Giant Level 7 Level 7 (25,440 points)
    have you seen this support article: http://support.apple.com/kb/TS1591 ?

    JGG

  • Seapixy Level 1 Level 1 (0 points)
    Hi Jolly Giant,

    I have not seen that article. Thanks!

    Just viewed the article. The iPad battery icon says fully charged and I've tried both USB ports on my laptop. The only thing I haven't tried is the iPad Restart, and I will do so tonight when I get home. Hope that works.

    Thanks for your help!
  • Jolly Giant Level 7 Level 7 (25,440 points)
    keeping my fingers crossed

    JGG

  • Seapixy Level 1 Level 1 (0 points)
    One more question-- I've assumed via the Wikipedia article that my G4 has USB 2.0, however is there any way I can officially confirm this? System Profiler just says "USB", doesn't specify which version.
  • Jolly Giant Level 7 Level 7 (25,440 points)
  • Seapixy Level 1 Level 1 (0 points)
    According to specs on that link my G4's USBs are 2.0.
    Great link - Thanks!!
  • akaMarko Level 1 Level 1 (10 points)
    You need OSX version 10.5.8

    USB2 is desired but not necessary. USB 2 will give you greater transfer speed.
  • Seapixy Level 1 Level 1 (0 points)
    Hi akaMarko,

    I've all ready installed OS 10.5.8 and the iPad is still not recognized.

    But thanks anyway for trying to help!
  • internet connect help Level 1 Level 1 (0 points)
    hi,

    i just realized i have the same problem. i got the ipad for my birthday but only have mac os x 10.4.11 on my computer.

    i've never upgraded operating systems before. what is the process, and is anything on my hard drive at risk when upgrading? also, any general idea of price would be greatly appreciated.

    any help would be awesome.

    thanks!
  • Seapixy Level 1 Level 1 (0 points)
    Hi again Jolly Giant,

    Thanks again for the support link.

    When I got home tonight I started troubleshooting the iPad. First I reset it, but it didn't work. Then I tried the next suggestion, which was to completely remove iTunes by following Apple's detailed instructions (http://support.apple.com/kb/ht1224), then do a clean install. That seemed to do the trick.

    When I plugged the iPad back in and launched iTunes, it recognized the device and I was able to register and sync.
  • Seapixy Level 1 Level 1 (0 points)
    Hi internet connect help,

    Upgrading the OS is pretty simple, it just takes a while. My update took approx 2 hours. I'd purchased Leopard 10.5.4 last year, so I had the disk. All I had to do was load the CD and follow the instructions. After the new 10.5.4 completed upgrading, and I'd restarted the computer, I used Software Update to find and install all the other upgrades to 10.5.8. just note that sometimes you have to run Software Update a few times to get all the updates.

    Now I have 10.5.8 and it works great. All my software survived the upgrade and my computer is happy

    My suggestion is to find out what OS upgrade your computer can handle (I think your profile said you have a G5 - which I think uses the Intel processor), then purchase from Apple. If you're not sure which OS version to use, bring your computer's specs to an Apple store and ask them for help.

    One more thing - the OS upgrade isn't cheap. OS 10.5.4 cost me approx $150 last year, but it was totally worth it to get before the software became obsolete, forcing me to purchase a used copy from eBay etc.

    Anyway, good luck!
  • internet connect help Level 1 Level 1 (0 points)
    thanks seapixy...that's really helpful!
  • lllaass Level 10 Level 10 (155,650 points)
    The G5 Mac, like the G4 and some previous models use the Power PC (PPC) processor so Leopard is the latest OSX that a PPC processor can use.

    Seapixy wrote:
    Hi internet connect help,

    Upgrading the OS is pretty simple, it just takes a while. My update took approx 2 hours. I'd purchased Leopard 10.5.4 last year, so I had the disk. All I had to do was load the CD and follow the instructions. After the new 10.5.4 completed upgrading, and I'd restarted the computer, I used Software Update to find and install all the other upgrades to 10.5.8. just note that sometimes you have to run Software Update a few times to get all the updates.

    Now I have 10.5.8 and it works great. All my software survived the upgrade and my computer is happy

    My suggestion is to find out what OS upgrade your computer can handle (I think your profile said you have a G5 - which I think uses the Intel processor), then purchase from Apple. If you're not sure which OS version to use, bring your computer's specs to an Apple store and ask them for help.

    One more thing - the OS upgrade isn't cheap. OS 10.5.4 cost me approx $150 last year, but it was totally worth it to get before the software became obsolete, forcing me to purchase a used copy from eBay etc.

    Anyway, good luck!